Returns

Returns

You have 14 days to change your mind after delivery. Unopened products can be returned. Below you can read how that works, and which products we cannot take back for reasons of hygiene.

1

Let us know.

Email info@valvorman.com within the cancellation period. Include your order number and which products you are returning. You do not have to give a reason.

2

Send the parcel back.

Send the products back unopened and in their original packaging, within 14 days of letting us know. The return address is in our reply to your email.

3

Refund.

We refund the amount within 14 days of you reporting your return, using the payment method you paid with. We may wait until the parcel has reached us.

Questions

Do I have to say why I am returning something?
No. Within the cancellation period you do not have to give a reason.
Can I return an opened cream?
No, not once the seal is broken. That is for reasons of hygiene. If you want to try the routine first, take the Starter: all three products in 30 ml.
Something is leaking or the pump will not work. What now?
Is the pump faulty on arrival, or is something leaking? Email info@valvorman.com with your order number and we will sort it out. Your statutory rights in the event of a defect still apply.
Can I smell a scent before I buy a bottle?
Yes. The sample set holds Aether and Ignis in 2 × 2 ml. A single scent in 5 ml is also possible. That way you know before you open a 50 ml bottle.

A question that is not here? Email info@valvorman.com. Valvor Man · CoC 90052838 · VAT NL004783790B92 · Nieuwstraat 22, 4735 AN Zegge, the Netherlands