Frequently asked questions
Everything about ordering, use and evidence.
Does the Daily Face Wash dry out your skin?
The Daily Face Wash cleanses with mild glucosides instead of soap, and contains ingredients that hold on to water, such as glycerin. The quickest way to find out how it feels on your skin is the Essentials Kit.
Do I need all three products?
Start with washing and a day cream, that is the basis. The night cream is the third step, for the evening.
How long does one product last?
A 50 ml bottle lasts 10 to 12 weeks with daily use. The same goes for the 100 ml Daily Face Wash, which you use more of each time. The pump measures precisely, so you use no more than you need. The Essentials Kit in 30 ml is meant for trying out: the wash lasts around 4 weeks, the creams 7 to 8 weeks.
How soon will my order arrive, and what does shipping cost?
You see the shipping costs in your cart, before you pay. The rate depends on the country you are having it delivered to.
Free shipping, and free shipping on the sample set, apply to orders delivered in the Netherlands and Belgium.
Has a dermatologist test been carried out?
A skin tolerance study has been commissioned, but we do not have the report yet. As long as we do not have it, we will not say it has been done — because then you cannot check it. What has been measured on the finished product: the SPF of the day cream, 30.5 on average with ten test subjects to ISO 24444 (report EU/077/03/2026), with a separate UVA measurement to ISO 24443 (UVA-PF 22.2, report EU/080/03/2026). Every product also has a safety assessment, a product information file and a CPNP registration.
Can I use the products after shaving?
The routine has not been tested for that. If you react to certain ingredients, read the ingredient list first. Bumps after shaving that have not cleared after 2 weeks, or a large red patch: see your doctor (thuisarts.nl).
Can I smell a fragrance first?
Yes. The sample set has Aether and Ignis in 2 × 2 ml, for €8.50. If you then choose a 50 ml bottle, we deduct your sample set in full: after your order you receive a €8.50 code for Aether or Ignis 50 ml, valid for 30 days. If you want to try for longer, there is the 5 ml Discovery.
Can I return something?
You have 14 days to change your mind. Anything unopened can be returned. For hygiene reasons we cannot take back care products whose seal has been broken.
Can I reorder individual products?
Yes, all three products are also sold separately: Daily Face Wash €40, Day Cream SPF 30 €55 and Night Cream €65. Together as the Complete Routine they cost €145.
Should you scrub or exfoliate alongside these three steps?
No. The routine is built as three steps and a scrub is not one of them. The Daily Face Wash cleanses with mild glucosides instead of soap. If you do want to exfoliate, do it alongside the routine rather than instead of it, and skip it on days when your skin feels tight or is red after shaving. We do not sell a scrub and have not tested one.
Does the routine suit oily skin?
The routine is not made for one particular skin type. If your skin gets shiny quickly, use a small amount of day cream and wash your face in the evening.
When do I use the night cream?
In the evening, after washing, before you go to sleep.
What does SPF 30 mean in this day cream?
SPF 30 falls within the European class “high protection”. For us it is not an expectation but a measurement: on this cream the average came out at 30.5, with ten test subjects, to ISO 24444. The UVA protection was measured separately and comes to 73% of the UVB protection; Europe requires at least one third.
Two things to add. The measurement uses 2 milligrams per square centimetre — more than most people apply, so apply generously. And a day cream does not replace a sunscreen: if you are out in the sun for a long time, use a sunscreen and reapply it.
Does it really work?
What has been measured on our own finished product: the SPF of the day cream, 30.5 on average with ten test subjects to ISO 24444 (report EU/077/03/2026), plus a UVA measurement to ISO 24443 (UVA-PF 22.2, report EU/080/03/2026). For every active ingredient we also state what the research covers: that ingredient, not this product. We make that distinction explicitly, because it changes what you may expect from it.